Terry McSweeney Consulting
Transform Customer Feedback into Success
Expert strategies for enhancing customer experience and loyalty.
About Terry McSweeney Consulting
Our Mission
At Terry McSweeney Consulting, we are dedicated to helping our clients effectively manage customer feedback and help our clients achieve their goals and reach their full potential.
Our Team
Terry works with a small team of experts to ensure your business gets the right advice, including specialists in technology integration, automation experts, and Customer Experience CX relevant to your industry.
Our Approach
We take a collaborative approach to consulting and get to know you and your business. We will challenge the status quo and work with you to develop and implement customised solutions that will work. We believe that effective communication and partnership are key to success.
About Terry McSweeney Consulting
Our Mission
At Terry McSweeney Consulting, we are dedicated to helping businesses thrive by effectively managing customer feedback. Not only will we show you how to respond to feedback well, but we will show you how to transform the insights into action that will drive improved customer satisfaction and loyalty.
Unlock Your Business Potential
Optimising feedback processes
CRM Platform assessment and optimisation
Optimising feedback processes
We will help you to optimise feedback collection through various channels (Omni), identify trends and insights and streamline handling processes.
Business Analysis
CRM Platform assessment and optimisation
Optimising feedback processes
We will analyse your business to help identify areas of improvement and work with you in a tailored plan to unlock your business' full potential.
CRM Platform assessment and optimisation
CRM Platform assessment and optimisation
CRM Platform assessment and optimisation
We will guide you on choosing the right tool to receive and respond to feedback and help you to get the most from it.
Strategic Communications
Strategic Communications
CRM Platform assessment and optimisation
How your business responds to feedback is critical. We will develop a personalised suite of tools and templates that will help you deal with all scenarios.
Risk Management
Strategic Communications
Risk Management
Feedback can be an early sign of an issue that can have a material impact on your business - legally, financiallly or to your reputation. We help you identify and manage risk to ensure the long-term success of your business.